FAQs
about additional train travels

General Issues

  • The additional trains are trains provided in addition to the regular schedule of trains for the purpose of transportation of FIFA 2018 Cup visitors between 11 FIFA 2018 Cup host cities.

  • The right of free travel in the additional trains is granted to FIFA 2018 Cup visitors having a game ticket for the respective city and a Fan ID, to FIFA-accredited media personnel and to persons included in the lists approved by a body in charge of planning and development of the increased security arrangements for FIFA 2018 World Cup and FIFA Confederations Cup 2017.

  • No. You are eligible to take the train on a specific date before the match you have purchased the ticket for.

  • 734 additional trains with 440 thousand seats are provided for the free travels. All the spectators are kindly asked to book the seats in advance, since their number is limited.

  • Any World Cup spectator is allowed to bring along one child under the age of five (hereinafter referred to as the child), if such child does not occupy a separate seat. To arrange for the free travel for a child, a sport event spectator has to type the child’s personal data (surname, name, patronymic (if any), date of birth, sex, citizenship, type, series (if any) and number of the birth certificate or another ID) in the personal account at tickets.transport2018.com. Upon completion of the free travel arrangement, a boarding pass for the adult passenger and a boarding pass for the child indicating the car & seat numbers will be sent at the user’s email address. Children shall enter the additional train upon presentation of the boarding pass and their birth certificate or another ID.

  • The trains will stop at the following stations en route for fans’ entraining and detraining:

    • o - Moscow Kurskaya Railway Station (for trains St. Petersburg - Nizhny Novgorod, St. Petersburg - Kazan),
    • - Tver (for all trains on the site Moscow - St. Petersburg),
    • - Vladimir (for all trains on the site Moscow - Nizhny Novgorod),
    • - Nizhny Novgorod (for trains Moscow - Yekaterinburg),
    • - Kazan Vosstaniye (for trains Moscow - Yekaterinburg, Saransk - Yekaterinburg),
    • - Ruzayevka (for trains Moscow - Saransk, Moscow - Samara, Samara - Saransk, Samara - Nizhny Novgorod),
    • - Saransk (for trains Samara - Nizhny Novgorod),
    • - Saratov (for trains Volgograd - Kazan),
    • - Rostov Gl. (for trains Moscow - Adler),
    • - Krasnodar, Tuapse (for trains Moscow - Adler, Volgograd - Adler).

    The possibility of arranging for travel with entraining or detraining at the stations will be provided on our website soon, on or around 02.04.2018

  • For the information on travel routes and schedules of the additional trains, please refer to http://transport2018.com, section “Arrange for free travel to FIFA 2018”.

  • All the additional trains are provided at https://tickets.transport2018.com/free-train/schedule.

    The additional trains are long-distance trains that run additional to the regular schedule of passenger trains and that are added to transport football fans to host cities of the 2018 FIFA World Cup.

    The additional trains’ schedule is made based on the data about sport event visitors’ preferences as obtained after the Cup of Confederation FIFA 2017, survey results, railway transport throughput functionalities and rolling stock availability and also on the data on expected demand for various destinations in the period of FIFA World Cup 2018.

  • Currently, the free travel may be arranged at tickets.transport2018.com, or you mall call the common telephone line for fans’ transportation issues of the Autonomous Nonprofit Organization “Transport Directorate - 2018”: 8-800-775-2018. During the World Cup, it will also be possible to arrange the free travel in ticket offices at railway stations of the additional trains’ departure and arrival.

    No other website and no other organization is entitled to book boarding passes to the additional trains for FIFA 2018 World Cup.

    Please note that the tickets obtained from any other sources will be automatically invalidated and will not confer the holder thereof entitlement to free travel in the additional train.

  • The schedule provided at https://tickets.transport2018.com/free-train/schedule is final.

Issue of tickets

  • For registration at tickets.transport2018.com, it is necessary to indicate your contact data:

    — E-mail address;

    — contact phone number;

    After the registration, it is necessary to indicate the following data to arrange for the free travel:

    — Fan ID number indicated in the Fan ID upper left corner, overleaf, or a number of the approved application therefor;

    — data of a game ticket or a document conferring entitlement to get a game ticket (number, game date, city hosting the game);

    — data of the ID document that served as grounds for issuing the Fan ID or the approved application therefor.

    The personal data shall be typed in full compliance with an ID document.

  • No. You shall not be allowed to change the personal data as shown on the boarding pass. In this case you must annul the boarding pass in your personal office, and then apply for another boarding pass with the correct personal data.

  • Yes, it is possible. Provided that the application for a game ticket has been confirmed by FIFA.

  • To order a ticket for a wheelchair-bound passenger, you must:

    — Register on the portal;

    — Insert personal data and the Fan ID number, or the number of the confirmation to obtain the Fan ID of the passenger and his or her accompanying persons (if applicable);

    — Send a request to support@transport2018.com with an inquiry regarding the information about the train for which a free ticket is requested and the data of the tickets for the match (ticket number, date of the match, host city), of the number of confirmed match ticket purchase for the passenger and/or accompanying person (if applicable). The inquiry must be accompanied by the copy of an ID of the disabled passenger, a copy of the document on the need to use a wheelchair, and a copy of the document of the accompanying person.

    After the tickets for the match are confirmed, a boarding pass for the passenger and his or her accompanying persons (if applicable) will be sent to the email from which the inquiry was sent.

    After the boarding pass is received, the process of obtaining a free ticket on the additional train will be complete.

    If there should be no boarding pass available for a selected train, the passenger will be advised accordingly and / or other additional trains where such passes to specially equipped seats are available for wheelchair-bound passengers.

FAN ID

Transportation Rules

  • No. Bed linen in additional trains shall be provided free of charge.

  • — a game ticket or a document conferring entitlement to get a game ticket;
    — Your paper FAN ID;
    — Identity document.

  • Foods are provided in the additional trains in restaurant cars and/or are served to seats.

  • Taking your pets (animals, dogs, birds, bees, wild animals or rodents) along, with the exception of a guide dog, shall be forbidden. The guide dog must have a collar, a muzzle, all the necessary veterinary documents, and must stay by the feet of the spectator it is accompanying while the train is en route.

  • The spectator shall be allowed to bring along no more than 36 kg of luggage; the dimensions of the said luggage along all three measurements shall not exceed 180 cm. This luggage shall include personal belongings of the spectator, regardless of their kind and type of packaging, which would fit into the luggage bins designed to accommodate hand luggage in luggage compartments of additional trains. The rules for luggage shall not apply to children. Spectators with children and disabled passengers with limited mobility shall be allowed to take on a baby carriage or a wheelchair in addition to the aforementioned luggage. Those and other technical rehabilitation means that are necessary for the passengers, shall be allowed on board at no charge.